Kasto Inc. expanded its service spectrum with VisualAssistance, which allows customers and service staff to connect using video and audio streams. The heart of the system is an interactive app for tablets, smartphones or smart glasses. Users and engineers share the same field of view in real time. The app also enables Kasto experts to provide visual assistance and to superimpose markings, for example, on the live video. The customer receives all necessary information directly on his display by means of augmented reality while he is carrying out maintenance or repair work on site.